1. Introduction
Welcome to GoFastTrack ("we," "our," or "us"). GoFastTrack is Tamale's premier delivery platform that
connects customers with independent okada (motorcycle) and Yellow Yellow (tricycle) riders, and offers
motorbike and Yellow Yellow hire-purchase plans for riders. We are committed to protecting your privacy
and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when
you use our mobile application and website (collectively, the "Service"). Please read this
privacy policy carefully. If you do not agree with the terms of this privacy policy, please do
not access the Service.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Account Information: Name, email address, phone number, profile picture
- Identity Verification: Government-issued ID, driver's license (for okada
riders)
- Payment Information: Payment method details, billing address
- Vehicle Information: Motorcycle or Yellow Yellow tricycle details, license plate, insurance
information, and hire-purchase plan details (for okada and Yellow Yellow riders)
- Communication Records: Messages, support tickets, feedback
2.2 Location Information
We collect location data to provide our delivery services:
- Precise Location: GPS coordinates for pickup and delivery
- Real-time Tracking: Continuous location updates during active deliveries
- Location History: Past delivery locations for service improvement
2.3 Usage Information
We automatically collect information about your use of our Service:
- App Usage: Features used, time spent, interaction patterns
- Device Information: Device type, operating system, unique identifiers
- Log Data: IP address, browser type, access times, pages viewed
3. How We Use Your Information
3.1 Service Provision
- Facilitate delivery requests and connections between customers and okada riders
- Process payments and manage transactions
- Provide real-time tracking and navigation services
- Enable communication between users
- Verify identity and maintain platform safety
3.2 Service Improvement
- Analyze usage patterns to improve our platform
- Develop new features and services
- Optimize delivery routes and pricing
- Conduct research and analytics
3.3 Communication
- Send service-related notifications and updates
- Provide customer support
- Send promotional materials (with your consent)
- Notify you of policy changes
4. Information Sharing and Disclosure
4.1 With Other Users
We share limited information to facilitate deliveries:
- Customer name and phone number with assigned okada riders
- Okada rider name, phone number, and location with customers
- Delivery addresses and instructions
4.2 With Service Providers
We may share information with third-party service providers:
- Payment processors for transaction handling
- Cloud storage providers for data hosting
- Analytics providers for service improvement
- Customer support platforms
4.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Enforce our Terms of Service
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal
information:
- Encryption: Data transmission and storage encryption
- Access Controls: Limited access to personal information
- Regular Audits: Security assessments and updates
- Incident Response: Procedures for handling security breaches
6. Your Rights and Choices
6.1 Access and Control
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and data
- Export your data
- Restrict processing of your information
6.2 Location Services
You can control location sharing through your device settings, but this may limit service
functionality.
6.3 Marketing Communications
You can opt-out of promotional communications at any time through app settings or unsubscribe
links.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal
obligations:
- Account Information: Until account deletion
- Transaction Records: 7 years for financial compliance
- Location Data: 1 year for service improvement
- Communication Records: 3 years for support purposes
8. International Data Transfers
Your information may be transferred to and processed in countries other than Ghana. We ensure
appropriate safeguards are in place to protect your information during such transfers.
9. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect
personal information from children under 18. If we become aware that we have collected personal
information from a child under 18, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Sending an email notification
- Providing an in-app notification
Changes become effective immediately upon posting unless otherwise specified.
12. Ghana Data Protection Compliance
GoFastTrack complies with the Ghana Data Protection Act, 2012 (Act 843) and other applicable data
protection laws in Ghana. We are committed to protecting the privacy rights of all Ghanaian
users and ensuring lawful processing of personal data.
Data Controller: GoFastTrack Ltd. is the data controller for the personal
information collected through our Service.