User Agreement

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and GoFastTrack Ltd. ("GoFastTrack," "we," "us," or "our") regarding your use of the GoFastTrack mobile application and website (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Description of Service

GoFastTrack is a technology platform that connects customers with independent okada (motorcycle) and pragya (tricycle) riders in Tamale and the Northern Region for delivery and ride services, and provides motorbike and pragya hire-purchase plans for riders. We facilitate the arrangement of delivery and ride services and vehicle financing but do not directly provide transportation, delivery, or financing services.

2.1 Platform Features

• Name Your Fare: Customers set delivery prices
• Counter-bidding: Okada riders can accept or counter-bid
• Real-time Tracking: Live location updates during deliveries
• Community Platform: Okada riders keep 100% of earnings
• Membership System: Subscription-based access for riders

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must:

• Be at least 18 years of age
• Provide accurate and complete information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

3.2 Account Types

• Customer Accounts: For requesting delivery services
• Okada Rider Accounts: For providing delivery services
• Dual-mode Accounts: Combined customer and rider access

4. Customer Responsibilities

4.1 General Obligations

As a customer, you agree to:

• Provide accurate pickup and delivery information
• Be available at specified times and locations
• Pay all applicable fees and charges
• Treat okada riders with respect and professionalism
• Comply with all applicable laws and regulations

4.2 Prohibited Items

You may not request delivery of:

• Illegal substances or contraband
• Dangerous, hazardous, or toxic materials
• Weapons, explosives, or ammunition
• Live animals (except certified service animals)
• Items exceeding size or weight limitations
• Perishable items without proper packaging
• Items requiring special licenses or permits

5. Rider Responsibilities

5.1 General Obligations

As an okada or pragya rider, you agree to:

• Maintain valid driver's license and vehicle registration
• Carry appropriate insurance coverage
• Provide safe and reliable delivery and ride services
• Follow all traffic laws and safety regulations
• Treat customers professionally and courteously
• Maintain active membership payments

5.2 Vehicle Requirements

• Roadworthy motorcycle or Pragya tricycle in good condition
• Valid vehicle registration and insurance
• Appropriate safety equipment (helmet, protective gear)
• Secure storage for delivery items

5.3 Membership System

Riders must maintain active membership to access the platform:

• Daily Membership: GH₵18 per day
• Weekly Membership: GH₵110 per week
• Monthly Membership: GH₵400 per month

5.4 Motorbike and Pragya Hire-Purchase

GoFastTrack offers riders the opportunity to own their motorbike or Pragya tricycle through a hire-purchase agreement:

• Deposit: An upfront deposit is required before taking possession of the vehicle
• Repayments: Regular repayments are due according to the agreed schedule (daily, weekly, or monthly)
• Ownership: Full ownership transfers to the rider only after all repayments are completed
• Default: Failure to meet repayment obligations may result in recovery of the vehicle and suspension of platform access
• Maintenance: The rider is responsible for routine maintenance, repairs, and insurance during the hire-purchase period
• Job Access: Riders participating in the hire-purchase program are expected to use the GoFastTrack platform to generate income for repayments

6. Pricing and Payments

6.1 Fare Structure

GoFastTrack operates on a "name your fare" model:

• Customers set initial delivery prices
• Okada and pragya riders can accept or counter-bid
• Final price is agreed upon by both parties
• Riders keep 100% of delivery and ride earnings

6.2 Payment Processing

• Payments are processed through secure third-party providers
• Customers are charged upon delivery completion
• Riders receive payments directly
• Membership fees and hire-purchase repayments are collected separately

7. Platform Rules and Conduct

7.1 Prohibited Conduct

Users may not:

• Use the Service for illegal activities
• Harass, threaten, or discriminate against other users
• Provide false or misleading information
• Attempt to circumvent platform fees or payments
• Interfere with the Service's operation
• Create multiple accounts to avoid restrictions

7.2 Content Guidelines

• Profile information must be accurate and appropriate
• Communications must be respectful and professional
• No spam, advertising, or promotional content
• Respect intellectual property rights

8. Safety and Insurance

8.1 Safety Measures

GoFastTrack implements various safety features:

• Identity verification for all users
• Real-time tracking and monitoring
• Rating and review system
• 24/7 customer support
• Emergency contact features

8.2 Insurance and Liability

Okada riders must maintain appropriate insurance coverage. GoFastTrack provides additional coverage for qualifying deliveries, subject to terms and conditions.

9. Limitation of Liability

To the maximum extent permitted by Ghanaian law, GoFastTrack's liability is limited as follows:

9.1 Service Limitations

GoFastTrack is not responsible for:

• Actions or omissions of independent okada riders
• Loss, damage, or theft of items during transport
• Delays due to traffic, weather, or other circumstances
• Third-party service failures or interruptions
• User disputes or conflicts

9.2 Maximum Liability

Our total liability for any claim shall not exceed the amount paid for the specific delivery in question, or GH₵100, whichever is greater.

10. Dispute Resolution

10.1 Internal Resolution

We encourage users to resolve disputes through our platform's built-in resolution tools and customer support.

10.2 Mediation and Arbitration

Unresolved disputes will be handled through:

• Good faith mediation attempts
• Binding arbitration under Ghanaian law
• Jurisdiction of Ghanaian courts

11. Intellectual Property

The GoFastTrack platform, including its software, design, content, and trademarks, is owned by GoFastTrack Ltd. and protected by intellectual property laws.

11.1 License to Use

We grant you a limited, non-exclusive license to use our Service for its intended purpose. This license does not include rights to:

• Modify or create derivative works
• Reverse engineer or decompile
• Use our trademarks or branding
• Redistribute or resell access

12. Termination

12.1 Termination by Users

You may terminate your account at any time through the app settings or by contacting customer support.

12.2 Termination by GoFastTrack

We reserve the right to suspend or terminate accounts for:

• Violation of these Terms
• Fraudulent or illegal activity
• Safety concerns
• Non-payment of membership fees
• Abuse of the platform

13. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

14. Governing Law

These Terms are governed by the laws of Ghana. Any legal proceedings must be conducted in the appropriate courts of Ghana.

15. Changes to Terms

We may modify these Terms at any time. We will notify users of significant changes through:

• In-app notifications
• Email communications
• Website announcements

Continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Acknowledgment

By using GoFastTrack's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You also acknowledge that these Terms constitute the complete agreement between you and GoFastTrack regarding the use of our Service.